We can be reached, via telephone, week days between the hours of 9:00am and 5:00pm EST. Email is available 24/7.
PSi was established in 1993.
At PSi, we genuinely care about the quality of every finished product that leaves our facility.
Our turnaround times, on 75% of our work, is 48 hours. If a job is larger or more intricate, it will require more time. Our customers always know how long their job takes to produce.
We accept QuarkXPress, InDesign, Photoshop, Illustrator, Word, Excel, Powerpoint, and Adobe Acrobat (PDF).
Determining whether or not your files are the correct resolution can be summed up by looking at two things: Size (inches) and dots per inch (dpi). For general purposes, images at 150 dpi will look fine if they are printed at 100% scale or less. If you have stretched or expanded your image in the layout, then you will need to use higher resolution images. The rule of thumb is, your final resolution is always a fraction of the amount you stretch an image. For instance, a 300 dpi image that is stretched to 200% ends up at 150 dpi, and so on.
*Special note about images obtained off the internet: Unless they are from a stock photography website, most images downloaded from the web are usually only 72 dpi and not suitable for printing purposes.
Fonts are the responsibility of the customer. They need to be provided when the art files are submitted for print. Please call if you have any additional questions or problems with fonts.
We can make corrections. Depending on the complexity of the corrections, we would discuss additional charges at the time of the correction.
RGB stands for Red, Green, Blue – which is optical light (TV screen, computer monitor, digital cameras). This is not the preferred color mode for printing, but most printing devices will do a pretty good job of interpolating.
CMYK stands for Cyan, Magenta, Yellow and Black. “K” is used for black so as not to be confused with blue. This is reflective light, or the way light is reflected off of surfaces from a light source. An example is all printed materials. This is the preferred color mode for any color printing device.
If desired, minor alterations can be made by a PSi staff member, provided native files have been submitted. Major alterations should be done by the person who created the file(s) and resubmitted for a new proof. Depending on the complexity of the changes, you may be charged for in-house alterations and/or additional proof(s).
Billing and Payment
You will not be billed for seeing a proof. If you want a production sample, we would only ask to ship it to you using your shipper number.
Quotes are normally sent to customers in less than 24 hours. If the job is very intricate, we will let you know if it takes longer to quote.
A job can be cancelled in progress by calling and speaking with us. You will be billed for what has been produced up until the time of your call.
We guarantee all of our work. If a customer wishes to return their printed material, we would rather reproduce it, and have the customer satisfied.
We generally keep graphic files for 5 years.
PSi can print just about anything that is within the parameters of our machinery.
Your files can be returned via email or disk.
Alterations must be completed before the job begins being printed. If alterations are made, after production starts, you will be billed for what has been completed.
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.